Showing posts with label Customer Care. Show all posts
Showing posts with label Customer Care. Show all posts

Tuesday, August 19, 2014

CEREC cosmetic crowns in an hour

The dental industry has seen many technological advances over the years, none more important, though, than the Chairside Economical Restoration or Esthetic Ceramics (CEREC) machine. This state-of-the-art technology allows dentist’s to create in-office crowns, inlays/onlays and dental veneers. Dr. Michael Corsello has brought this technology to our Pittsburgh, PA practice in order to restore patient’s smiles more quickly and effectively. With CEREC, Dr. Corsello carries out all the steps, from digital impressions and computer-based construction of the restoration to the milling process, inside our office.
 
Before taking a digital picture of the affected area, Dr. Corsello will thoroughly clean the area, removing any plaque or decay. Once that is complete, the process is quite simple. The area of the restoration will be sprayed with a fine powder which allows the digital camera to take an accurate image. Once taken, the 3D image will appear on chairside screen where Dr. Corsello is able to design the restoration right in front of you. Once the proper adjustments have been made, the system will begin to construct the restoration piece. Patients do not have to wait for their restorative piece to be sent to a dental lab to be produced because it is made while they are waiting. The manufacturing process takes around 15 minutes.
 
Upon completion, Dr. Corsello will touch up the restoration by painting, polishing or glazing it before cementing it into the mouth. Most dental facilities have to send molds out to laboratories and will receive the restoration 1-2 weeks later. Dr. Corsello is now able to treat decayed, cracked or chipped teeth in the same day.  

Monday, March 3, 2014

Customer Care

Here at Northland Dental Medicine, our patients are our top priority as we aim to provide them with the most comfortable and satisfying experience possible. Providing exceptional customer care is something that our dentist, Dr. Michael Corsello, strives to accomplish every day by offering things like VIP amenities, luxuries, and the best in dental chairs.

From a facility with top-of-the-line technology, such as Panorex and handheld x-rays, to extras provided to all of our patients, we are happy to give our patients the best treatment we can. Aside from amenities, we also provide patients with the ability to register online, and even fill out new patient forms from our website for their convenience.

Some of the VIP amenities offered in our dental practice include parking close to the entrance, coffee, juice and tea, headrest pillows for the dental chairs, a rinse and warm cloth upon leaving treatment rooms, blankets, soothing music, scenic video through a blue-ray machine, peaceful treatment rooms, and emergency care access.

We are also excited about our new dental chairs, which are heated, provide gentle massage for patients, and offer additional lumbar support. The patient is given a remote to control the chair according to their preferences.

Schedule an appointment with Northland Dental Medicine in Pittsburgh, PA at 412-453-5344 to find out all about our customer care.